This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products--no questions asked--within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
What kinds of printers do you have?
We have sublimation printers,solvent/Eco-solvent printers,directly sublimation printers,UV printers and DTG printers.
How should we pay?
The majority of customers usually use bank transfer. We also support: Western Union, Money Gram and Paypal.
If i want to to know more about product details,how to contact you ?
You can contact us by Email,Wechat,Whatsapp,Facebook,etc.
Do you ship internationally?
Yes. We ship internationally. With powerful backup of our regular forwarder, we ship to almost every places in the world by sea, air, train, truck and multi-modal transport. Destination can be a port or a specific address. Contact us to get quote for shipping.
What should I do when the machine is left unused for a long time?
If you plan not to use this machine for a long time, we suggest closing it. At the same time, refer to the "Daily Care Manual" for maintenance.To avoid ink curing on the head, cover the head standby position(right or left depending on the standby position) with the shading sheet.
Is the Eco-solvent printer same as the solvent printer?
These two printers are different. The Eco-solvent printers have better printing quality than the solvent printers, and the printing speed of the solvent printers is much faster than that of the Eco-solvent printers.
Solvent printers have strong odor, but Eco-solvent printers are relatively mild odors.
If there are problems with the machine, can I contact you?
As a responsible company, we never do any wrong exercise, customer first, any problem should be solved in a responsible way. We provide perfect after-sales service.
How to receive my order? What's the shipping way?
Once you purchased the item,we will arrange shipment by sea or international express.Usually the carriers are DHL, FedEx, EMS, UPS, by air, by sea...etc. As you required.
Why do you choose us?
We have strict control over quality. We offer one-stop solutions about printing, all kinds of sublimation paper, dye sublimation ink and printer, transfer machine, heat press, etc. The price is reasonable and the delivery is fast.